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SAP Support

Business Goals

Improve operational efficiency and productivity
Reduce IT consolidation and maintenance costs
Enable compliance and reduce risks

Typical challenges faced by IT employees when dealing with the administration of a SAP solution are: the rapid growth of transactional data; and the consolidation of older SAP solutions, or host solutions, into the productive SAP system.

Derived from the proven IXOS solutions, Open Text helps SAP administrators with those challenges. Our solution for SAP data archiving offloads historic data from SAP solutions, stores it in a compliant archive, and offers simple access to archived data. This speeds up backup and recovery times, decreases hardware costs for productive data storage and addresses compliance.

SAP consolidation with Open Text archives legacy data and grants access in the SAP solution via a simple-to-use tool. This lowers migration costs and addresses compliant data storage. The Open Text solution for SAP document archiving integrates all business content into SAP – enabling organizations to jointly create, access, manage and securely archive all enterprise application content.

Open Text SAP Support solutions deliver this functionality with the following components:

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

Activities

SAP Support involves Data Archiving, SAP Consolidation and SAP Document Archiving.

SAP Data Archiving

Business processes generate data and increase the volume of an enterprise application’s database (e.g., SAP, Siebel). This slows down access to information. Backup and recovery take longer and increase system downtime.

Open Text offers Data Archiving for SAP or Siebel. This solution offloads historic data from enterprise applications, stores it in a compliant archive and offers simple access to archived data. The solutions mean you will:

Speed up system recovery
Lower costs and risks associated with meeting data retention and disposal requirements
Reduce administrative and hardware costs

Solution Adaptations: Open Text Data Archiving for SAP Solutions

SAP Consolidation

The tasks of field mapping and importing data from SAP systems, R/2 or host systems can result in huge projects. As well, loading transactional data into a productive SAP system increases the amount of possibly volume-priced SAP objects (e.g., HR master data).

Open Text offers a solution for legacy data archiving (from Host, R/2 or SAP systems) which securely archives the bulk of data. Only the index information of this data is loaded into the productive SAP system. Open Text also offers a simple-to-use and intuitive module to access the archived business transactions. Adopting this strategy means that information and data is readily accessed via SAP systems, accelerating the decommissioning process and ensuring that regulatory requirements are met. Benefits include:

R/2, SAP data or host data instantly accessible in target SAP system
Supported via a graphical tool
Compliant archiving of legacy data

Solution Adaptations: Extensions for SAP Solutions

SAP Document Archiving

Implementing SAP solutions presents organizations with a vision of high process transparency, lower costs and excellent customer service. However, essential content is missing; document content (invoices, orders, employee files, etc.) is separately managed from SAP business processes.

The Open Text solution integrates all business content into SAP. This allows organizations to jointly create, access, manage and securely archive all enterprise application content. The solution means you: