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英国Sales Order Management
Today’s enterprises face increasingly complex ordering processes with orders consisting of component parts, customized configuration, make-to-order systems and the inclusion of services. Orders may include content or digital assets, and can require products and services from sub-contractors or multiple partners. In addition, products and services may be delivered through a multi-tier distribution channel, adding an additional layer of complexity to the process of fulfilling customer requirements.
Open Text helps you address these challenges with Enterprise Content Management (ECM) solutions for sales order management that virtually consolidate order information for central aggregation and management, while providing for decentralized input and distributed visibility.
ECM solutions from Open Text for Sales Order Management deliver this functionality with the following components:
Software: Extensions for SAP Solutions
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
GOAL: Improve customer satisfaction
KPI: Faster times to resolve complaints and returns
GOAL: Process orders more effectively
KPI: Less time taken to handle individual orders, and more accurate transactions
GOAL: Increase profit margins
KPI: Improved win/loss ratios
