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In all Telecommunications enterprises, customers depend critically on the ability to communicate; in the case of the major players, the phone network is a part of critical national infrastructure.
All major Telecommunications firms have disaster recovery plans which have a very tightly controlled circulation to limit the number of people who have access to this information. Individuals have responsibility for their individual aspects of the operation, whether it’s the core networks, the systems that support them, or the premises infrastructure that allows employees to come in and work. But what would happen if an individual were unable to make his/her contribution unexpectedly at a critical time? Would it be known to the next person in line that this had occurred? Equally, how confident can the company be that each individual has the documentation necessary to operate?
Open Text helps you address these challenges with Enterprise Content Management (ECM) solutions for disaster recovery, such as records management. Having a secure but accessible repository of disaster recovery records can make highly critical documents readily available to a selected team. Records Management solutions also allow you to identify each member of that team who has accessed the documents and when.
ECM solutions from Open Text for Disaster Recovery deliver this functionality with the following components:
Software: Records Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
GOAL: Reliable and secure management in the face of disaster
KPI: Proven availability of recovered documents for all team members
GOAL: Better disaster response
KPI: Improved response and resolution times in test and real-life scenarios
