Global
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英国Order-to-Delivery
Optimizing your supply chain and ensuring rapid response to customer problems requires that you have a handle on all of the documentation that tracks the goods once an order has been processed.
Open Text solutions deliver this functionality with the following components:
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Activities
Activities include Fulfillment Documentation, Shipping Documentation and Proof of Delivery.
Fulfillment Documentation »
Order fulfillment records are needed to resolve customer payment disputes and satisfy internal controls. Open Text provides solutions that enable you to capture these documents from paper or electronic sources so that they are indexed to the customer order. These documents are then available in a simple folder-like view to anyone who needs to review the entire order flow.
Solution Adaptation: Archiving, Business Process Management, Document Management, Extensions for SAP Solutions
Shipping Documentation »
Shipping documents are needed to resolve customer payment disputes and satisfy internal controls. Open Text provides solutions that enable you to capture shipping documents from paper or electronic sources so that they are indexed to the customer order. These documents are then available in a simple folder-like view to anyone who needs to review the entire order flow.
Solution Adaptation: Archiving, Document Management, Extensions for SAP Solutions
Proof of Delivery »
Delivery records are needed to resolve customer payment disputes and satisfy internal controls. Open Text provides solutions that enable you to capture the delivery documents from paper or electronic sources so that they are indexed to the customer order. These documents are then available in a simple folder-like view to anyone who needs to review the entire order flow.
Solution Adaptation: Archiving, Document Management, Extensions for SAP Solutions
Key Performance Indicators
Reduced time to resolve customer issues
Reduced cost of customer service
