Open Text ECM Suite Shared Services

Unifying people, processes, and content

Open Text ECM Suite Shared Services form the foundation of the Open Text ECM Suite and represent the defined layers of integration for the ECM Suite’s components. At the same time, they eliminate the content and process silos created by different business systems by extending integration capabilities beyond the ECM Suite.

Most organizations are already dealing with multiple content environments that they have already deployed, including email systems, Microsoft Office infrastructure, Web sites, file servers, ERP applications, and existing content applications. ECM Suite Shared Services provide a common layer of functionality across all of these repositories, enable process orchestration across multiple applications, and provide a consistent experience to users as they access any type of content from any source. Because Open Text does not have an agenda to force customers to adopt a proprietary technology stack, ECM Suite Shared Services have been designed in a way that allows customers to leverage existing environments without costly migrations from existing systems.

As the diagram of the Open Text ECM Suite below shows, ECM Suite Shared Services enable information workers to manage and exploit all content types in a unified way at three critical levels via the following shared services: Open Text Enterprise Library; Open Text Enterprise Process Services; and Open Text User Experience Services.

For more information about each of the ECM Suite Shared Services, click the links below:

• Open Text Enterprise Library provides a trusted repository to consistently enforce and manage retention schedules, corporate governance, and regulatory compliance policies for all content types enterprise-wide.

• Open Text Enterprise Process Services are a comprehensive set of business process management (BPM) and workflow services that help organizations automate business processes spanning any of the ECM Suite components as well as any other relevant application.

• Open Text User Experience Services provide the capability to deliver consistent user experience via Web interfaces, portals, the desktop applications, and mobile devices.

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