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Open Text solutions support service delivery by enabling you to manage projects, bringing harmony between structured processes and unstructured content. Features include:
Project and Program Management solutions that support distributed collaboration
Standard templates for reports, content and processes
Stage-and-gate methodology for managing and controlling complex programs consisting of multiple project activities
Access to product and customer data and documents required to understand deliverables and work within contract terms
Solutions that enable service delivery staff to quickly access expertise and obtain responses to any urgent requests that may impede progress, with secure access via standard Web browser
Enterprise Content Management (ECM) solutions from Open Text deliver this functionality with the following components:
Software: Archiving, Business Process Management, Extensions for SAP® Solutions, Project Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
Improved customer satisfaction and loyalty
Improved quality of service delivery
Reduced non-productive administration time
Key Performance Indicators
Reduced administration overhead cost
Fewer complaints
