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英国Issue Resolution
Effective issue resolution requires that enterprise content is readily available to customers and service representatives with all of the context about the customer, the product and the incident necessary for rapid resolution. For those incidents that cannot be resolved immediately, Open Text solutions enable you to implement processes that direct the issue to the right person in a timely manner.
Enterprise Content Management (ECM) solutions from Open Text for Issue Resolution deliver this functionality with the following components:
Software: Archiving, Business Process Management, Document Management, Extensions for SAP® Solutions, Project Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
Improved customer satisfaction and loyalty
Improved service delivery in call center
Access to statements, payment history and correspondence
Key Perfomance Indicators
Decreased time to close customer incidents
Decreased cost of service and escalation processes
Improved customer satisfaction
