Open Text Solutions for Insurance

Enhance collaboration, risk management and efficiency

The Insurance industry, which includes P&C and life insurance companies, reinsurance companies, and agents and brokers, has recently experienced some sweeping changes in a short period of time. While many of the products in the industry have emanated as a result of events, catastrophes, and evolving business and personal financial needs, this industry can no longer tolerate operating in hindsight. It must be prepared to reinvent itself and to respond to international financial volatility, risk, regulation, and emerging free-market economies. It also must be prepared to weather the onslaught of litigation and regulation, such as HIPAA, the Patriot Act, and Graham-Leach-Bliley, that has resulted from such industry debacles as misconduct over broker compensation, improper reinsurance accounting practices, and insolvency.

Enterprise Content Management (ECM) solutions enable insurance and reinsurance companies, agents, and brokers to foster a business-driven, customer-centric, knowledge-sharing culture that facilitates information flow throughout the insurance value chain in a compliant manner. Our ECM insurance solutions have been prepared to reflect the need to reduce risk, avoid regulatory action, and increase revenue. They also enable insurance entities to respond quickly and develop solutions that address new risks, changing demographics, new opportunities, and global competition.

Open Text solutions for Insurance are based on a framework providing the right task and resource support for the processes in the industry's value chain

Select your solution in the Value Chain below

(Background on Value Chains)

	Customer, Partner & Market	Mkt Research Prod Defn	Mkt Dev & Dist	Underwriting	Acct Maint Cust Care	Claims & Benefits	Capital Market & Reinsurance
		Product Management
		Market Research & Product Ideas > Product Development & Implementation > Product Lifecycle Management >
			Sales
			Customer Analysis > Brand Management > Sales Force Management >
				Underwriting & Policy Admin
				Underwriting & Policy Issuance > Policy Changes & Information > Customer Service/Dispute Management > Regulatory Compliance > Contract Management >
					Claims
					Claims Management >

Supporting Functions

In addition, find solutions that support all the phases of the value chain above.

Enterprise Support

• 

  Corporate Services
  • Environment, Health & Safety
  • Facilities, Fleet & Equipment Management
  • Legal
  • Performance Monitoring
  • Quality Management
  • Travel Management
• 

  Finance
  • Accounts Payable
  • Accounts Receivable
  • Financial Management
• 

  Human Resources
  • Benefits Administration
  • Communications
  • Workforce Management
• 

  Information Systems & Technology
  • Information Lifecycle Management
  • IT Consolidation
  • IT Operations
  • SAP Support